Elements and Performance Criteria
- Determine maintenance methodologies and repositories
- Identify the nature of modification to the system
- Confirm existence and currency of repositories
- Review repositories for changes and develop new backup procedures
- Prepare or check modification request forms and levels of authority for sign-off
- Develop a hierarchy of modifications and the response for each
- Determine backup and blackout strategies in place
- Implement change management system
- Follow standards and procedures for logging the change request
- Document expected impact to user base during implementation
- Identify levels of possible failure and related reporting procedures
- Document expected outcomes of the modification
- Inform user of modification implications
- Assign modification to appropriate person for actioning
- Report review of results